Contact Us

For frequently asked questions about Barbie products and brands, including product registration, warranty service, technical support, instruction sheets, parts replacement, safety alerts, and much more, please visit or contact us at

If you have difficulty logging in to your account on one of the Mattel Family of Brands websites, have questions about a past order that was placed at the Barbie Online Store, or have any other questions or comments, please contact us using one of the methods below.

Call Us: 800-747-8697 on Monday through Friday 9a.m. – 6p.m. Eastern Time. Holiday hours may vary.

Write to Us at:
Consumer Services
636 Girard Ave
East Aurora, NY 14052

Phone and email inquiries may be handled in a country other than your country of residence. Calls will be recorded for quality control, training, legal, and other business purposes.

Email Us: Please complete all fields below so we can assist you in a timely manner. If you’re reporting a website error or issue, indicate which website in the Comments area.

We use the information to handle your request and manage our business. If the information relates to a product manufactured by one of our licensees, we will share it with the licensee. To help us improve our products and services, we will send you a product and quality of service survey via email. We do not use the contact information on this form to send you marketing messages, but you can sign up, update your preferences, or opt out online or by contacting a customer service agent.

We care about your privacy and want you to be informed about our practices. Review our privacy statement for full details on how we use and protect information