For frequently asked questions about Barbie products and brands, including product registration, warranty service, technical support, instruction sheets, parts replacement, safety alerts, and much more, please visit www.service.mattel.com or contact us at https://service.mattel.com/us/ContactUs.aspx.
If you have difficulty logging in to your account on one of the Mattel Family of Brands websites, have questions about a past order that was placed at the Barbie Online Store, or have any other questions or comments, please contact us using one of the methods below.
Call Us: 800-747-8697 on Monday through Friday 9a.m. – 6p.m. Eastern Time. Holiday hours may vary.
Write to Us at:
636 Girard Ave
East Aurora, NY 14052
Phone and email inquiries may be handled in a country other than your country of residence. Calls will be recorded for quality control, training, legal, and other business purposes.
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