Due to unforeseen circumstances, our Consumer Support and Inventory teams are currently operating at limited capacity. These limitations may cause longer than usual delays in receiving service or the shipment of product and parts. We apologize for any inconvenience but assure you we are working hard to ensure all requests and orders are processed as efficiently as possible. We appreciate your patience.

Contact Us

Phone and email inquiries may be handled in a country other than your country of residence. Calls will be recorded for quality control, training, legal, and other business purposes.

Warranty Service, Replacement Parts, Instruction Sheets, Safety Notifications, and Product Registration

Visit Us Online

https://www.service.mattel.com Opens New Window

Call Us

U.S. & Canada: 1-800-524-8697
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.

Email Us

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Where to Buy Inquiries

Having trouble finding an item?

Use the search box at the top of this page to locate the product you are looking for. Once you find it, click on it to see where it can be purchased.

If you still have questions, please contact us:


Call Us

U.S. & Canada: 1-800-524-8697
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.


Email Us

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Account or Order Inquires


Call Us

U.S. & Canada: 1-800-747-8697
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.


Email Us

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We use this information to handle your request and manage our business. If the information relates to a product manufactured by one of our licensees, we will share it with the licensee. To help us improve our products and services, we will send you a product and quality of service survey via email. We do not use the contact information on this form to send you marketing messages, but you can sign up, update your preferences, or opt out online or by contacting a customer service agent.

We care about your privacy and want you to be informed about our practices. Review our privacy statementOpens New Window for full details on how we use and protect information