Contact Us

Use this page to contact Barbie Online Store regarding:

  • Customer Service issues with Barbie Online Store orders

  • Difficulty logging on to the Barbie Online Store

  • General Comments about the Barbie Online Store or products in the Barbie Online Store

Call Us: 800-747-8697 on Monday through Friday 9a.m. – 6p.m. Eastern Time. Holiday hours may vary.

Write to Us at:
Consumer Services
636 Girard Ave
East Aurora, NY 14052

Email Us: Please include the following in the Comments area so that we can do our best to assist you. This information will assist us in locating your account so we can provide quicker service to you.

Phone number:
Order number:
Website (if reporting an error or issue):
Reason for contacting us:

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Click hereto get answers to frequently asked questions about your order, shipping, your online account and more!

Click here to get answers to frequently asked questions about Barbie products and brands, including product registration, technical support, instruction sheets, parts replacement, safety alerts and much more!